Yes, We provide for electronic devices mostly remote support. After your purchase, we will share with you the contact information of your technical support. Your technical support will be online just for you between working hours. (09:00-18:00 UTC/GMT+3).
FAQ
The Recipient of the package(s) is responsible for any duties and import taxes due upon shipment. Customs and taxes cannot be calculated or required by Optodiag when you place your order online.
If we get funded by bank transfer, it usually demands 3 - 5 business days to be prepared, sometimes even more. If it takes more, please verify with your bank. If the bank informs that everything is in order, please inform the sales manager to check. Other payment methods usually takes 1-3 business days.
Order processing begins after payment. It may not be possible to drop your purchase after payment. In that case, please contact customer service support@optodiag.com.
All our products ''Genuine OEM tools'' exceed cheaper clones in practically every system concerning hardware and software quality. Also, we offer the most favorable price for high-quality Genuine tools. You can request the Analysis of the price and quality comparison between Genuine OEM tools and Chinese clones; we can share them with you.
Full name, shipping address, phone number and email.
Please, send support@optodiag.com photos of the parcel. How was it prepared, and the damage? We will investigate the case. By the way, there is an option to buy insurance for your delivery. In case you would like that, please inform the sales manager before finalizing the order.
Shipping charges are calculated according to the quantity of your purchase, weight, and size of products, shipping address, and the shipping company. The total cost will be adding to your quote automatically by the sales manager.
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